IndiaMART Buyer Payment Protection

Question 1

How do I know the supplier is authentic before making a transaction?

Accepted Answer

You can transact with any supplier on the platform with confidence, but TrustSEAL suppliers offer an additional layer of protection and assurance when making transactions, as we have verified their key details like GST, bank account, and business address. To be eligible for Buyer Payment Protection, it is important that you are dealing with a TrustSEAL supplier. For detailed information, you can access the Know Your Seller feature on buyer.indiamart.com. Enter the supplier's registered mobile number to view their verified details including TrustSEAL verification badge, verified business details, and Payment Protection eligibility.

Question 2

Will IndiaMART send me a payment link to complete the transaction safely?

Accepted Answer

No. IndiaMART does not have a payment gateway and will never send you a payment link. You will make the payment directly to the supplier's verified bank account.

Question 3

Where can I check a supplier's verified bank account details?

Accepted Answer

You can view a supplier's verified bank account details in the Know Your Seller feature on buyer.indiamart.com. Simply search using the supplier's registered mobile number, and on the results page, you will find their verified bank details including bank name, masked account number, and IFSC clearly highlighted. This helps you ensure you are transferring payment only to the verified account linked to the supplier on IndiaMART.

Question 4

The supplier asked for payment via UPI or QR code. How should I pay safely?

Accepted Answer

For your payment to be covered under the Buyer Payment Protection Plan on IndiaMART, pay only via NEFT, RTGS, or IMPS to the supplier's verified bank account. Avoid UPI, QR codes, or personal account transfers as these are not covered under payment protection. Confirm the verified bank details in the Know Your Seller section before making payment and keep proof of payment such as transaction receipt or invoice for future reference.

Question 5

Is my transaction covered under the Payment Protection Plan?

Accepted Answer

Your transaction is covered under the Buyer Payment Protection plan when no goods are delivered after payment, you transacted with a TrustSEAL verified supplier, the transaction is between buyers and suppliers within India, payment is made via NEFT, RTGS, or IMPS to the supplier's verified bank account listed on IndiaMART, and the claim is raised within 60 days of the payment date. The plan does not cover quality-related concerns, partial delivery of goods, delayed shipments, custom-made or made-to-order products, or payments made via UPI, QR code, cash, or unverified accounts.

Question 6

Does this ₹5 Lakh Payment Protection apply to all the suppliers on the platform?

Accepted Answer

₹5 Lakh Payment Protection applies only when you transact with TrustSEAL verified suppliers on the platform. While you can buy confidently and connect with all the suppliers on the platform, TrustSEAL suppliers offer an additional layer of protection and assurance when making transactions.

Question 7

What should I do if the supplier delays or denies the delivery or stops responding after I have made the payment?

Accepted Answer

In the event of a delay, first try contacting the supplier. If the issue is not resolved or the product is not received, call our customer care at +919696969696 or email us at customercare@indiamart.com. Our team will help resolve the issue and assist you. For transactions with TrustSEAL suppliers, IndiaMART will offer a refund of up to ₹5 lakh if the goods are not delivered.

Question 8

What is the Payment Protection claim filing deadline?

Accepted Answer

A claim must be filed within 60 days of the payment made to the TrustSEAL supplier.

Question 9

What is the timeline for Payment Protection claim settlement?

Accepted Answer

We aim to settle Payment Protection claims as quickly as possible. While the process typically takes 15 to 20 days, it may extend up to 60 days in certain cases.